Shipping policy

Last updated: September 29, 2026

FREE STANDARD SHIPPING

TrashLane™ currently offers free standard shipping to eligible addresses in the United States, United Kingdom and Canada.

Available shipping options and any applicable charges will be shown at checkout before payment.

DELIVERY ESTIMATE

Our estimated delivery time is 5–10 business days after dispatch unless a different estimate is displayed at checkout.

Business days do not include weekends or public holidays. Delivery estimates are not guaranteed and may occasionally be affected by carrier delays, customs processing, severe weather, peak shopping periods or other circumstances outside our reasonable control.

ORDER PROCESSING

Orders are checked and prepared before dispatch. Once your order has been dispatched, you will receive a confirmation email. Tracking information will be included where available.

MULTIPLE PACKAGES

Items from the same order may occasionally arrive in separate packages. You will not be charged additional shipping fees when we divide an order into multiple shipments.

ADDRESS CHANGES

Please check your delivery details carefully before placing an order. If you notice an error, contact us at trash.lineee@gmail.com immediately.

We will try to update the address, but changes cannot be guaranteed once the order has entered processing or been dispatched.

DELAYED ORDERS

If your order has not arrived within the estimated timeframe, check the tracking information and confirm that the delivery address is correct.

If there has been no tracking update for several business days, contact us at trash.lineee@gmail.com with your order number so we can investigate.

DELIVERED BUT NOT RECEIVED

If tracking shows that your order was delivered but you cannot find it, please check around the delivery location and ask household members, neighbours or building staff before contacting us.

If the package is still missing, contact us promptly so we can review the delivery with the carrier.

DAMAGED OR LOST PACKAGES

If your package arrives damaged, keep the product and packaging and contact us with photographs.

Where an order is confirmed as lost or damaged in transit, we will provide an appropriate replacement or refund in accordance with applicable law.

CUSTOMS AND IMPORT CHARGES

International orders may be subject to customs processing. Any applicable taxes, duties or charges will be displayed or communicated where possible. Requirements can vary by destination.

CONTACT

For shipping questions, contact us at trash.lineee@gmail.com and include your order number.